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Should you want the item on a specific date, please feel free to contact our customer service team in advance for an estimated delivery time. Our email address is complaint@loragal.com, we want to take care of this issue.Looking forward to hearing from you. But plz rest assured that orders are cancelable. Does LORAGAL support live chat? Please check your inbox. I reached out to Loragal for a refund on 11/26/2022, as their refund policy states that refunds will be issued within 30 days of receipt of products . Can you please provide us with your order number and any further details about the product you received that did not meet your expectations?Regarding the return policy, we do require returns for a full refund to be shipped back to us at the customer's expense. 2023 Trustpilot, Inc. All rights reserved. Please give us a chance, we really want to fix it. This is giving fraud vibes at this point. 2023 Trustpilot A/S. When one of the three items arrived, it was not clearly what I ordered. Normally, Id go through review after review before purchasing from a new company. Dear Gwen,We are sorry if you did receive the wrong dress. This is my experience and I would not recommend them. Secondly, I emailed them requesting an exchange as one of the items I ordered was too big. This retailer should be rated a zero!!! Have a nice day Best regards. Shoppers were displeased with the return policy as well, which is understandable because its worse than many other retailers out there. It also includes items like shoes and accessories. Overall, we dont recommend shopping from this brand. Really wish I had read the reviews before ordering from this company. Almost 3 month to receive, material was nothing to write home about, above all, Was given the remix of what I ordered. It has now become my favorite brand. We use dedicated people and clever technology to safeguard our platform. We would like to request more details about the shoes you received so we can take the appropriate steps to rectify the issue. For one, they often use the same script in response to bad reviews, which shows their customer service team doesnt care much about their customers. Get the Best Reviews for Loragal Products - vandebharat.com Trendy Dresses Please let us know which option you prefer, and we will process your request promptly.Thank you for choosing our brand, and we look forward to hearing from you soon. Then sent me extremely poor recreations. Regarding the three options, which were offered by the customer service representative out of the concern that we require all customers to cover the return shipping cost as per our return policy. But your order was placed 7 days ago on May 16 and it has already been shipped out on May 23. This website is such a scam. They make a fortune doing this. The first time ordering with them my order was perfect. Poor CS, items not as described. We wonder if you could kindly provide your order ID and other info? We take pride in our commitment to customer satisfaction and we'd like to make things right. We have sent you a return instruction via *********************************** Please check it carefully. Should you have any follow-up questions, please feel free to contact us at complaint@loragal.com. They make a fortune doing this. Additionally, additional information can be found on customer service page. I work hard for my money and I feel as if I don't deserve to be stripped this way. Laurel Legal Services, Inc. - Serving Westmoreland, Indiana, Armstrong They specialize in colorful styles like fun dresses, denim, and matching sets with inclusive size options ranging from S-5XL. By December 14th i had not received any shipping info so I emailed the company to ask about my order. Hello there,We apologize for your dissatisfaction with the quality of the item received. I wish I read the reviews before ordering from this company. Absolutely the worst experience Ive ever had with a company. . They should be removed from doing business. A customer says it has been a year since she has shopped at Loragal. At least exchange the item for a item that fits. Find out how we combat fake reviews. Can I contact LORAGAL through Facebook, Twitter or Instagram? We look forward to hearing from you.Best regards,Loragal customer complaint teamcomplaint@loragal.com. The fit was perfect then! Should you want the item on a specific date, please feel free to contact our customer service team in advance for an estimated delivery time. After that, I filed a case with Paypal regarding my entire balance of all my items. The second time ordering my bill was $118.00. Kindly note a small number of orders may still need between 7-10 business days depending on stock availability. Looking forward to hearing from you. Received dresses on 11/25/2022. We want to take care of the issue.Looking forward to hearing from you.Customer complaint teamcomplaint@loragal.com. The pants were sooo big that I could fit a small child in them. It goes against our guidelines to offer incentives for reviews. This company is shady. the Customer Service representative basically called me a liar and stated all merchandise was in one package when I clear sent a photo of the dress and it . Please check it. I am sooo disappointed with this dress and I want my money back I can send the dress back or how ever you wanna do it because yall knew damn well that dress yall sent me was nothing like the picture yall were advertising!!! We appreciate your feedback, and we will strive to provide better service in the future.Best regards,Loragal Customer Complaint Teamcomplaint@loragal.com. Customer Complaint Teamcomplaint@loragal.com. A cheaper dress! For some odd reason, this time I did not. Whois Lookup for loragal.com.COM @ $8.98 Only! Anyone can write a Trustpilot review. Dear Nicole,Thank you for your feedback. Hello there,Sorry for the wait. Customer Service Email:support@loragal.com Facebook:Loragal facebook Instagram:Loragal instagram We also do wholesale, please contact us if you need:wholesale@loragal.com We are looking for fierce . Therefore, some customer service representatives may offer more choices before giving the return address. Try contacting customer service team on their social pages via direct messaging or by using comments or mentions. It took practically a month and then additional time arguing with them via email about providing me a return address. We value your input and feedback. The first time ordering with them my order was perfect. Here are 8 tips for writing great reviews. Please help the community by sharing any additional tips for contacting here in the comments. LORAGAL contact information? Knoji International Association of Better Business Bureaus. I ordered from the online store and received items that fit completely different than pictured on the company website and according to their size chart. We are sorry that you did not receive a confirmation email, but upon shipping, we already sent you an email with the tracking numbers of the order. One denim set I got fit so perfectly even I couldnt believe it. LORAGAL is a professional fashion online shop. Needless to say, I wouldnt be doing business with them anymore and today I will be contacting my bank to file a dispute.Simple, Dear Charmayne,We apologize for the inconvenience caused. I didn't expect such great quality but definitely a pleasure to shop with Loragal! How can I chat live with a LORAGAL customer support rep? Buyers beware. There was an unauthorized charge to my account. Trying to support black businesses and this is how you handle your customersso unprofessional and disappointing!RegardsNatasha. Still havent gotten the return info. Replies to negative reviews in < 24 hours. We understand your frustration with the delay in receiving your order and the quality of the material. I requested a cancellation and refund but they still have my order as active and nothing has been done. 3. Date of experience: 14 October 2021. As we always go through quality inspection on our merchandise before shipment, the blame is on us if you feel dissatisfied in this regard. Do they have a contact us page? Get verified for LORAGAL and control your brand's voice and content on Knoji. No phone number so customers can communicate! If you have not received it, we suggest you contact us at complaint@loragal.com or support@loragal.com for assistance. This retailer should be rated a zero!!! Exclusive customer service 1whatsapp: Emma:+8618902204963 Mandy:+8615322253307 Fiona:+8617324252481 Sandy+8613128617978 Davina+8618925188183 Carly:+8615322259052 Bella+8617101859276 2.Email to us Emma E-Mail: emma@knowfashionstyle.com Mandy E-Mail: mandy@knowfashionstyle.com Fiona E-Mail: fiona@knowfashionstyle.com Sandy Please rest assured that orders are returnable and refundable --you can reach out to us at complaint@Loragal.com to sort it out. If you have any questions or suggestions, please feel free to contact us, we will reply within 1 bussiness day. I ordered two items on 8th January 2023 totalling $85.98. Thank you for your support and understanding. Welcome to LORAGAL, we are committed to providing our customers with better service. 10% off discount. Please check your inbox. Dear Glenise,We apologize for your dissatisfaction with the quality of the item received. I believe they make money off selling a fake product, they spend weeks shipping it only to receive the wrong and cheaply made product. Hello,We are sorry for any inconvenience. I highly recommend everyone to check out their site and buy their products. Sorry again and hope you have a nice day. Share your voice on ResellerRatings.com 111 reviews for LORAGAL, rated 4.00 stars. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. They offered half of the refund via email and not the money, so I used it to purchase another item. Read Customer Service Reviews of www.loragal.com - Trustpilot We hope to hear from you and that this issue is resolved ASAP. Well guide you through the process. Reply from loragal.com. Then they requested that I send the item back to them with a tracking number (which they did not do for the original order), and then they would inspect the item to determine if they would issue a refund. Verification can help ensure real people write reviews about real companies. We can be contacted via email, at support@loragal.com and complaint@loragal.com. This is my second complaint concerning this company. When it didn't arrive I contacted the carrier who stated the tracking number is incorrect. I take my time picking outfits and checking TikTok/instagram for reviews before I selected my pieces. First it took almost 30 days to receive my order. Please check your inbox. We are sorry to hear that you were dissatisfied with your purchase and the service provided.We take all feedback seriously and would like to investigate what went wrong with your order. We assure you that we are taking the necessary actions to improve our services and product quality.Regarding the issue of the wrong clothes being delivered, we deeply apologize for the mistake. You can keep the product.According to our return policy, all items need to be returned to our warehouse at the customer's expense, which could be a little bit costly and time consuming.Please kindly tell us your decision, which is important for us.Hope you have a good time.Sincerely, Hi there,We are sorry for any inconvenience the return policy might have caused. 14 Oct 2021. Please help me if possible. Best Wishes. I gave them grace, I kept contacting them, they lied about their processing and shipping. Please provide us with some images of the shoes so we can investigate further.Once again, we apologize for any inconvenience caused and we hope to have the opportunity to provide you with a better experience in the future.Sincerely,Customer complaint teamcompalint@loragal.com. Once again we send our sincere apology for the inconvenience. Emailing the support team and they'll give you the latest status. Regards. But, it is not enough for customers to trust this store. Not only did they fight me on returning the item, despite their clearly stated 30 day return policy, but they asked me to send a picture of me in the garment to prove it did not fit (this cant be legal). Loragal is a brand based in China that focuses on trendy, girly, and affordable clothing for women. I believe they make money off selling a fake product, they spend weeks shipping it only to receive the wrong and cheaply made product. Best regards, ", Hi,We are sorry for any inconvenience the sizing and the return process may cause.As per our policy, we require returns for a full refund to be shipped back to us at the customer's expense. I have contacted them plenty of times and each time they find an excuse to send me away. The customer complaint team has just sent you another email to inform you of more shipping details. They should be removed from doing business. What is LORAGAL's phone number? I immediately emailed CS with my complaint and a screenshot of the mess that was sent to me. This was supposed to be for my graduation. One can easily find variety in dresses, swimwear, top wear, and more. I want a full refund, as my order hasn't been dispatched and I live I the UK and needed it for an event this weekend. Regards. If you have any queries or requests regarding your purchase, please do not hesitate to get in touch with us, at support@loragal.com.Regards. Like so many other customers have stated. I also ordered a pair of shoes from them. BBB is here to help. Its now been twenty days later and I have not received a confirmation email, nor have I received the items. 1 review. 10% Off all new arrivals. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Can you please provide us with your order number and any further details about the product you received that did not meet your expectations?Regarding the return policy, we do require returns for a full refund to be shipped back to us at the customer's expense. Therefore, the customer service team may offer a partial refund for certain situations where returning the product may not be practical. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. I tried turning them into rags.. but of course, the nylon/polyester material couldnt even absorb water straight to the bin. We have already contacted you via ********************************** and hope to receive your reply soon. See details. Processing Time: Before shipping your order, normally we need 3-8 business days to prepare your products. I've ordered with this company twice. We take pride in our commitment to customer satisfaction and we'd like to make things right. Loragal.com Reviews I Is Loragal a Scam or Legit Website? Hello there,We apologize for your dissatisfaction with the quality of the item received. Usually, there are parts of waiting time: processing time and shipping time. They have also told me they have contacted a colleague to handle the refund, but why cant the customer service representative who is corresponding through the customer service email take care of the refund!? The tracking indicates the order reached the US December 28 2022 but the tracking does not provide location within the US nor indicate when my order will arrive. Should you have awaited your order for a while and want to know the status of the order, please feel free to contact our customer service team. You then spend weeks emailing just for them to state that you would have to pay to ship their products back or either receive half a refund without returning the product. It took forever to receive the items then they were hug so i wanted to return. $384 wasted. I ordered the black blouse with an irregular cut jean corset, the Color block double-breasted black and white baseball jacket with white faux leather sleeves and gold buttons, and reflective silver over the knee.I received a thin solid black double-breasted unlined jacket with gold buttons with black and white cuffs(All this jacket had in common with my order) and a pair of matching cheap black pants.The black shirt and corset look like someone made them, as did the black suit I received. When my partial order arrived, none of the items looked like what was advertised on their site, so I contacted them requesting a refund, and cancellation of my remaining order. Annnddd before purchasing, I asked if the pants were stretchy but they responded by sending a sizing chart but never answered the question. But your order was placed 7 days ago on May 16 and it has already been shipped out on May 23. They then apologized and assured me of a refund. If you have not received it, we suggest you contact us at complaint@loragal.com or support@loragal.com for assistance. We are sorry to hear that you were dissatisfied with your purchase and the service provided.We take all feedback seriously and would like to investigate what went wrong with your order. This is not the kind of quality we strive to provide to our customers. 1 review US Jan 27, 2023 Impossible to return To return an item it says you have to contact them via email. We appreciate your patience throughout the refund process and understand the frustration caused due to the delay. Dear Portia,We are sorry for any inconvenience caused. We hope too see you agian in the future to witness our progress. Dear JoanYour order shipped on June 10th. Annnddd before purchasing, I asked if the pants were stretchy but they responded by sending a sizing chart but never answered the question. There are a few red flags that signal this company isnt a trustworthy place to shop from. We understand that this may not be ideal to you, but we did send the size you ordered. Faithfully. Its now been twenty days later and I have not received a confirmation email, nor have I received the items. They received all the items on February 13, 2022 but I have yet to receive a refund. Dear Deline,We are sorry for any inconvenience. Therefore, we would like to offer you a more convenient and efficient solution. Replies to negative reviews in < 24 hours. I was given three terrible options. Dear Phee,Thank you for your feedback. But we couldn't verify your order ID via your user;s name here. Suggested companies are based on peoples browsing tendencies. loragal.com Reviews | Read Customer Service Reviews of www.loragal.com Dear Melvina,We are sorry for your wait for the response! Loragal.com is basically an online shopping portal where one can find a variety of fashionable clothing and accessories for everyone. You can also contact through their social media pages. Is the stuff wearable, I guess? I will not order from this website again. We're Here to Help If you are in need of legal assistance, please call our toll-free number at 1-800-253-9558 or email info@wpalaw.org What kind of back alley company is this!!? The store offers items such as tops, bottom, denim, dresses, beach wear and many more. We look forward to serving you better in the future.Thank you,Customer Complaint Teamcomplaint@loragal.com, This dress came as pictured on the site. If I could give this trash company a minus zero I would! BBB Business Profiles may not be reproduced for sales or promotional purposes. They have good and bad reviews side by side. Hi,1- The website was upgraded once, which made part of the accounts invalid. We understand that this may not be ideal to you, but we did send the size you ordered. Blog Website reviews shopping Scam reviews Loans News Ticker Dear Shay,We are so sorry for the wait for the order! Both were dupes of the pictures advertised. One denim set I got fit so perfectly even I couldnt believe it. Definitely the run down version of what you see on the website. I want all of my money back, but this is how they responded: "Dear customer,We apologize that the merchandise did not meet your expectations, and we are committed to finding a solution that will satisfy you.As per our return policy, the return shipping fee will be paid by the customer. Do your research, pick the good stuff and use the size chart! Best Wishes, Advertisement TM We are sorry that you did not receive a confirmation email, but upon shipping, we already sent you an email with the tracking numbers of the order. We would like to assure you that we take customer satisfaction very seriously and are committed to resolving all issues promptly. I informed Loragal. Instead of returning the item, we would like to offer you a direct refund of 30% of the item's value, which is equivalent to 14.1 USD. What are LORAGAL's social media pages? (Or kindly email us at the email address provided)Customer Complaint Teamcomplaint@loragal.com. Loragal | Complaints | Better Business Bureau Profile
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