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Thanks for introducing an invasive weed to my area. When I went to plant them, (after properly storing them in a cool dark cellar) 3 of the bulbs were bad. Yes, we all know there are problems but we all also know that you retain custom by treating your customers with a modicum of politeness, professional or otherwise. We will never do business with Eden again and I would strongly suggest that anyone else think twice before ordering their products. We thank you for being a loyal customer, and the opportunity to serve you throughout this time. Oh yes, they are on their way, I was told. Disclaimer, Fall Gardening: Planting Bulbs in Warm Zones. I've ordered from eden brothers and longfield gardens every year the past few years. WHAT? I wish I had read these reviews first - I NEVER would have placed an order!! My family has had prized heirloom peonies passed down for 3 generations (Mine would have been the 4th and my daughters would have been the 5th) My great grandmother had an amazing garden and when she moved those plants moved with her, they were dug up and then moved with my grandmother (who lived with my mother for about 10 years so my childhood yard was filled with them) And then finally made their way to her final house where they thrived. Check the, Yes. Hello, Our Wildflower Seed Mixes contain many different varieties, but the Cosmos generally have an easier time hardening to their new environment. I started almost all my seeds in containers and I would say that there was over 90% germination. International Association of Better Business Bureaus. 2099 Brevard Road, Arden, NC, 28704, United States. In fact they were so beautiful that a Gopher ate them LOL but I hadn't known I had to precautions against that around here. Obviously, since it's a gift, I can't ask her to return them. Please feel free to contact us with any questions or concerns at [emailprotected]. Looks like they are careless with their orders and Who wants to spend all that time planting only to discover it's not what you wanted. Just bad business.. Our highest priority is to ensure customers are pleased with our products, so we share in your disappointment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. All of our seeds are tested for germination and purity, which far exceed industry standards. She even said that I can go ahead to file a complaint. We would suggest not sewing your seeds too densely to give each variety a chance to thrive with those environmental factors. !I ordered on May 21st. I can trust them and you can too! Eden Brothers Reviews | Read Customer Service Reviews of edenbrothers.com So I relax, and wait. Customer Service Hours: Of the five only two have bloomed at all this year, which is too bad, but I am hoping they're putting all of that energy into tubers. About a week after her funeral, my mother went to the house to dig up the heirloom peonies and someone had stolen them right out of the ground! Our process with plants that have grown but seem defective is to collect photos and information from the customer and come to a resolution, which can involve a store credit, refund, or tips and advice for growing. This was my very first order with this company Whenever someone sends us an email, they receive an auto-email advising of our response time, and we are here Monday through Saturday 9am to 5pm. Add to the fact that they recommend they be planted at 6" deep. For the Jumbo variety, these are 7-9 Inches in Circumference and the regular varieties are 5-7 Inches in Circumference. We are active members of the National Capital Dahlia Association as well as the ADS. Last year, Eden asked us for photos of the ones that were incorrect, however, I filed a complaint after they had finished flowering. The company offers over 1000 varieties of seeds and flower bulbs. I doubt they will cancel my order. I suspect they will exercise their demonstrated disregard for their customers when it comes to issuing my refund. Hello, Free Shipping on Orders $79+ with Code: FSHIP6179. Terms & Conditions Thank you for reaching out to us about your experience with this years spring-planted dahlia order. I had to change my address so I called customer service and was disappointed that they didn't pick up. We did agree that your results were either likely due to a faulty tuber or something that had been accidentally mislabeled and we offered the choice of a replacement or a store credit. They were able to fill my order in its entirety. Their gardening 101 class is awesome with great tips and procedures and easy to understand for a brown thumb like me. Thats fairly small potatoes. Customer Service. I don't have to worry about that anymore because my seeds always do really well with Eden Brothers. I will be ordering again. Eden Brothers always seems to have the best deals I can find if you sign up for their e-mail list. Nine days to process an order. We hope you're pleased with the other products you purchased. I don't have confidence in the product! We value customer feedback and understand your frustration. Bad weather, poor timing, and human error can all lead to unanticipated and unsatisfactory results. Never again. I follow your zinnia thread postings faithfully and am glad to hear that someone with your experience was pleased with their purchase from Eden Brothers. We are happy to work with you to reach a resolution that is mutually agreeable to all parties involved, however we cannot do this without speaking with you directly. I RECEIVED THE POPPY SEEDS 1/4 LB IN RECORD TIME. We hope that the bulbs have grown well as well! Eden Brothers Seed Company - Dave's Garden When they bloomed, they were all the much weedier, less enjoyable Myosotis arvensis. Very disappointed. Thanks, Eden Brothers!! After your escalation through email and over the phone, we offered a substitute at a discounted price if that would be preferable to the refund for you. Can I cancel or change my EDEN Brothers after I've checked out and made my purchase? They were beautiful. So you need to act fast. I'm excited to get these in the ground! Courtney I received the hyacinth bulbs and inside the bag was moisture and powdery mold on 5/10 bulbs. Privacy Policy We take great pride in providing the finest customer service in our industry. Just thankful that I didn't have these packets sent directly to my grandkids! How a butterfly could ever find the other wildflowers is a mystery. We are terribly sorry that they were not as expected, but we can guarantee they will still result in big, beautiful blooms! Also tried a new company for Calla Lillies--Holland Bulbs Tall, boring cosmos with 1-2 small, boring flowers over a mass of foliage. You can't go wrong with Eden. Click to reveal the 25% Off coupon and use it at check out. Maybe. It's hard to give a review on merchandise you haven't received yet, but based on slow shipping, be warned that you will have to wait 7 to 14 BUSINESS DAYS, for your order, which is almost three weeks. Thank you for taking the time to post your feedback about the bulbs. EDEN BROTHERS2099 BREVARD ROADARDEN, NC 28704About | Job Opportunities, All Content 2023 Eden Brothers and its subsidiaries. They came quickly which was nice. Was originally perusing this page to try to guesstimate shipping time, and felt compelled to second Brianabosch's review. They have a life long customer in me! We removed items from some customers orders and notified everyone via email that they would be refunded. Eden Brothers is committed to offering a large selection of high quality GMO-Free, heirloom flower, v That does not sound like minimum 5.5 inches. Eden Brothers Customer Service. While the individually-ordered dahlia tubers were very nice, the mixes were all damaged with mostly broken necks. Now that isn't even satisfactory. We rarely have issues like that but understand how disappointing it can be. I left both a positive review about how well the lobelia "magic carpet" has germinated, as well as a cautionary one about the perennial Baby's Breath. I ordered two peony tubers. They replied on a Tuesday, and they shipped a great replacement priority mail the next day. I was in touch with them via email and there Response was fast. Have a spot for codes given for the day. Great, healthy product from a great company, thanks Eden Brothers. I could see them struggling when an occasional flower crept out at the edge. eden brothers seeds reviews. Will recommend to my family and friends. I had just typed this response when I saw your update, so I'll share it in case anyone else finds it useful: We sincerely apologize for causing frustration. Such a variety! Become a verified brand rep for EDEN Brothers and amplify your brand's voice on Knoji. I even offered to send back the ugly lilies. I do not think it is fare to have free shipping but are unable to use it when the final tally is given. Especially since 1. But our order was so messed up that it left us just shaking our heads. Disclaimer. I haven't seen it anywhere else around here except in my flower bed now. Get 20% off Storewide at EDENBrothers.com w/ Coupon Code: VIP2062. Some of the best deals I have seen when you join their e-mail list. The seed packets came in several days and the seeds were what I ordered. When none came, I told them to cancel the orders, make a full refund, and that I would find somewhere else to shop in future. ORDER: 1/4lb Eden Brother's Bird & Butterfly Wildflower Seed Mix, supposedly with 14 species. It's been about 2 weeks and they haven't shipped. Stacey obviously could not have cared. 10% off Promo Code. Thanks Eden Brothers. I just went to plant them and three of the 10 bulbs were bad. Payment Policy We are very glad that you received our replacement quickly and safely. Sincerely, That was on a Monday evening. Additionally, using round up to clear an area can be tricky, as it can be equally as harmful to wildflowers as to weeds and grasses. As she can see from my history. Contact Us By Email: service@edenbrothers.com. Eden Brothers. Advertiser Disclosure: If you click on one of our links, we may receive a compensation. Thanks! It is possible to stop all email, but how annoying that wanting to know your order status causes all this spam.

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