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This will be raised with the relevant team. If you opt to cancel, we will refund in full the total price you have paid for the Services. Tests and test results do have limitations and the result and/or associated report is provided in the context of the test ordered and the biomarker(s) analysed. Please call our Customer Service team at, Unfortunately, we cannot complete your order over the phone. If we are unable to accept your order, we will inform you of this and will not charge you for the Services. En-route I had to phone the chemist they forwarded the result. No refund shall be given for the home/office visit if you are unavailable to take the test at the appointment time, but our trained staff member will attempt to leave the testing kit to enable you to take the test yourself and it will be your responsibility to arrange for the return of your sample to the laboratory. I went for a lunchtime pre-booked antigen test at the Kings Cross clinic. If you fail to meet these requirements, the courier will attempt to leave the testing kit at the address provided and it will be your responsibility to arrange for the return of your sample to the laboratory. Our team will investigate and assist you with what happened and where exactly the error was made. Internal quality assurance is achieved by strict adherence to standard operating procedures for all analytical processes (UKAS ISO 15189:2012). All tubes must be filled as high as possible, this is to ensure that there is sufficient sample to provide a result. We do not recommend attempting to take a finger-prick sample from anyone younger than 12 years old. Your 14-day deadline for cancelling the order in relation to any testing kit that has been dispatched starts from when you receive the confirmation email that the testing kit has been dispatched or from the day which you requested the dispatch. you have already sent your sample to the laboratory for analysis; or. a full refund less a 10 administration fee if you cancelled your order within 14 days of despatch. Our website also sets out the various ways in which samples can be taken and sent to us, including self-testing kits, on-site testing at one of our testing locations or testing at your home or office by one of our trained staff members. Our trained staff member will take the sample and arrange for it to be sent to our laboratory on your behalf. The management of the Pathology Department is committed to delivering a service that is compliant with the requirements for Medical Laboratories set by the International Standard Organisation (ISO 15189:2012), the Care Quality Commission (CQC) Health and Safety Executive (HSE), and Medicines and Healthcare Products Regulatory Agency (MHRA). You may also use the model cancellation form in the Schedule to these Terms (see below). Certificate number: 1-4123098323 21423. https://verify.ukas.com/51c75c9c-069c-466d-a4c1-029d74e1caf2. In some cases, we may use a laboratory or company outside the United Kingdom to process, analyse and/or interpret a sample. We are not liable to you for any loss of profit, loss of business or revenue, business interruption or loss of business opportunity. Signature of consumer(s) (only if this form is notified on paper), London Medical Laboratory is registered with and regulated by the Care Quality Commission. Provided that the testing kit being returned is complete (including return postage envelope), unused, undamaged and includes your name, address and order number, then you will receive: a full refund if you cancelled your order prior to the testing kit being despatched; or If the laboratory cannot analyse the requested test or blood profile in its entirety, we will either (at our discretion) send you another testing kit free of charge, arrange an appointment for a repeat test, or issue you with a refund. I hereby give notice that I cancel my contract for the supply of the following service [*], ordered on [*], with order number [*]. We provide your results and reference ranges only and do not provide any comments on how to interpret your blood results or any other diagnostic advice. As part of our Services, we provide a number of different ways in which you can purchase a laboratory test. If you have been requested by your GP or healthcare provider to fast, please write fasting on the Test Request Form or call our Customer Service line at, Customer FAQ We ship all our products using a next-day service. They must never be relied on to provide a diagnosis or start treatment without the advice of a doctor or healthcare professional. our contractual obligations will be suspended and the time for performance of our obligations will be extended for the duration of the event outside our control. If you have any questions, please call our Customer Service team at. You are also given the option to provide details of symptoms you may be suffering or other medical or lifestyle information you feel may be relevant to the test at the time you complete the Test Request Form. Our prices are set competitively to the market in the UK however as we always strive to provide the best service for our customers and are constantly evaluating our pricing your feedback will be taken into consideration. If you send us your cancellation request by email or via the refund link, then your cancellation is effective from midnight of the day that the request was sent. You must be present at the agreed address at the appointment time and available to give the sample. There are many subtleties to the interpretation of genetic information. Hi there Hanna, We are sorry that your experience with London Medical Laboratory didnt quite match your expectations. After putting my order, I got a confirmation to the email address I have provided; and now you are telling me "it seems there was a mistake in your email"?! Find out how we combat fake reviews. Thank you so much for sharing such a positive review, Tom! Some results may not be clinically significant. Haemolysed blood can be difficult to test and can mean that the blood test needs to be repeated. By purchasing a test and giving a sample you are providing us and our laboratory with your informed consent to perform the tests you have ordered. Certainly, this is not the experience we expect you to have. Failure to comply with the previous paragraph may lead to deterioration of your sample which could affect the accuracy of your test results. We cannot provide a refund if your sample is delayed or lost in the post, does not reach our laboratory or if you do not supply us with a correctly completed test request form and we are unable to process your sample. Please allow for the possibility that in such circumstances it will take a little longer to get your results to you. If we have to revise the Terms as they apply to your order, and if you are not happy with the changes, you may cancel the order in respect of any test to be conducted, testing kit received (so long as it has not been opened, used or damaged) or just the testing kit you are yet to receive, or either of these combinations (if applicable). My issue was handled with ease and was swifly solved. Wishing you the best of health, The LML Team. Our team will investigate and assist you with what happened and where exactly the error was made.Kindest regards,The LML Team. We do not provide any clinical diagnostic advice. Hello Shofela, Thank you so much for your 5-star review! Test results and/or genetic information alone are unlikely to be enough to understand your overall health or a specific condition you may be wondering about. Hi there Felicity, Thank you for sharing your positive experience! within 10 working days of receiving the returned testing kit(s)[ that have already been dispatched to you. 21423. https://www.londonmedicallaboratory.com/contact/, We will send you your testing kit by Royal Mail Tracked 24, If we receive your order prior to 12pm we will despatch your testing kit on the same working day (or the next working day if ordered on a weekend or public holiday), If we receive your order after 12pm we will still endeavour to despatch your testing kit on the same working day, but if unable to we will despatch your testing kit on the next working day. It is just past midnight 00:05 (23/03) I have booked covid PCR test for same day result and travel certificate with on-site testing in Guildford. As we are a medical service provider, we are not VAT registered and therefore do not charge VAT on the tests you purchase from us. Once your testing kit has been despatched (which forms part of our Services), you have up to 14 days to cancel the order. Where you have purchased an on-site test or a test at your home or office by one of our members of staff then our Services include the taking of the sample and the delivery of the sample to our laboratory. This is due to a sample falling short in terms of quality, volume, or some other eligibility criteria. In a small percentage of cases tests need to be re-run or re-analysed which is an unavoidable reality with such a precise and sensitive laboratory test. Wishing you all the best, The LML Team, Hi Bengt, Thank you so much for taking the time to leave us a 5-star rating - it's much appreciated! the 14-day cancellation period has expired. A UKAS accredited Medical Laboratory No. Best regards,The LML Team, Rip off only in England do you need to prove your covid free by not having the booster injection absolute joke Ive had the 2 main injections but to fly to Spain you need the 2 ( I had) plus the booster???? If you have ordered Services including the delivery of a testing kit by courier, then once your testing kit has been dispatched you shall not be entitled to a refund in respect of the cost of the courier. Very basic checking required. It will help us if you can tell us the order number whenever you contact us about your order. A very efficient service. No other person shall have any rights to enforce any of its terms whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise. We really appreciate you being our customer and helping to share the word about us. Again, thank you for your feedback! Hi there! It provides limited information related to your health and wellness and it cannot be conclusive. Heat can cause it too. To access the genetic information, you will be required to use our or one of our partners websites. To cancel your order, please follow the Refund Order link included within your order confirmation or send us an email stating that you wish to cancel and the reason for the cancellation, together with your name, contact details, order number and amount to be refunded. If you have sent a sample on behalf of someone else, then you must have permission to agree to these Terms and Conditions on behalf of the other person. This includes liability for: We will not be liable or responsible for any failure to perform, or delay in performance of, any of our Services, or other contractual obligations, that is caused by any act or event beyond our reasonable control. Why does a blood sample sometimes clot and how can this be avoided? The LML Team. These Terms tell you who we are, how we provide our Services (including Products) to you, how you and we may change or end the contract, what to do if there is a problem and other important information. We have a variety of needle sizes in store to make your blood taking experience comfortable. Fantastic customer service from Dan who was hugely professional with someone not a great fan of having blood drawn.Very prompt results and helpful analysis provided. Once your testing kit has been despatched (which forms part of our Services), you have up to 14 days to cancel the order. These Terms cover the purchase of our Services by an individual consumer. Our trained staff member will then take the sample and arrange for it to be sent to our laboratory on your behalf. Every time you order Services from us, the Terms in force at the time of placing your order will apply to the Contract formed between you and us. If you do not receive your results within 4 (four) working days of sending your sample to us, then please let us know. We will send you a replacement kit at no charge as soon as reasonably practicable after you notify us. Reference ranges are based on our understanding of what are considered normal ranges in the general population as at the time of giving the test results. Please refer to the Samples and Test Results section below for further details. If you cancel your order within the cancellation period and you are entitled to a refund we will refund you the price you paid for the Services less any deductions referred to above: If you have returned the testing kit to us within the cancellation period because they are faulty or misdescribed, we will refund the price of the Services in full. Hi there! They offer comprehensive COVID-19 PCR testing, clinical biochemistry, immunology, haematology, sexual health screening and molecular biology. We will share this with the team to let them know to keep up the amazing work. I wouldn't recommend or use again, Hi there Lee, Thank you for your review. Unfortunately, on some occasions, our laboratory cannot perform a test on a sample. We set a high standard for ourselves, and were so sorry to hear this was not met in your interaction with our business. We are sorry you had a negative experience using our service. Kindest regards, The LML Team. We are sorry you had a negative experience using our service. I don't know what to do------------------------------------------------------------It is 4:00am (23/03), still no email at allFouzia at Guildford office kindly responded to me at 4:30 am, and helped me to send an urgent email to Head Office. We take queries and issues like this very seriously so if you would like to take this further, please email info@londonmedicallaboratory.co.uk. Everything you need to know and your questions answered, Interested to become a pharmacy partner. Dear Pavel,The team will be thrilled to hear about your experience! I hereby give notice that I cancel my contract for the supply of the following service [*], ordered on [*], with order number [*]. None of your personal information will be passed on to your doctor or any other third party, other than for those reasons set out in these Terms. By ordering on-site you are making an offer to purchase our Services in accordance with these Terms. If you have ordered a same day return to lab courier service then, subject as follows, the courier will wait for you to do the test and return it to our laboratory on the same day. Please note, we can only process refund requests submitted via email, not by phone, so please do not call us. For online orders we will assign an order number to your order and tell you what it is when we accept your order. Of the 295 items tested, there were 2 that I empirically already knew I was allergic to but the report came back with no allergies to anything. She can investigate this for you in more depth. Please send an email to info@londonmedicallaboratory.co.uk if you would like to raise this further. The allergy testing Service we provide detects the presence of IgE antibodies. Your reason for cancellation will not affect your right to cancel the order. Provided that the testing kit being returned is complete (including return postage envelope), unused, undamaged and includes your name, address and order number, then you will receive: If the returned kit is incomplete, used or damaged in any way, you may incur an additional cancellation charge to cover the cost of the kit. Thank you so much for sharing this with us and the community. a full refund if you cancelled your order prior to the testing kit being despatched; or. a full refund less a 10 administration fee if you cancelled your order within 14 days of despatch. Results are subjected to strict internal and external quality control. Please note that whether you provide this information or not does not change the fact that you are entirely responsible for consulting a health professional for assistance in the interpretation of your results and please remember that laboratory testing alone is never a substitute for seeing a qualified healthcare professional. The food extract or molecular component tested within the Product may not contain the chemical causing the allergy or the component may be in a different form. About Us; Contact Us; PrivateCoronavirusTests.com is part of London Medical Laboratory which is registered with and regulated by the Care Quality Commission. Kindest regards, the LML Team. Tried to contact customer services, was on the line twice for 20' after which the line was dropped with a message that there are 'no operators to deal with my call'. I received a very prompt, clear, polite and full reply to a couple of issues I had raised via email after booking a medical test. London Medical Laboratory Ltd Unit 1, 2 Pensbury Street London SW8 4TJ. ?29.99 wasted on stupid pointless test where I could of spent the money in a pub and contributed to wages and tax, Hi there Dave, Unfortunately, we are here to provide services that some countries require for travel but we understand that the ongoing restrictions are very frustrating. Refund Policy; Dispatch & Delivery; Feedback & Complaints; About Us. On-site tests will be sent to our laboratory on the same day. We hope to see you again soon!The LML Team. We can only refund you on the credit card or debit card used by you to pay. The normal ranges for tests can vary over time because we constantly revise the ranges to take into account any change in our testing equipment, chemical reagents used in the testing process and the analysis techniques. Best regards, The LML Team. If you are requesting a refund, please reference 'Refund Request' as the subject line of the ticket below and include your full name, order ID, address, the reason for your refund request and the amount to be refunded. "You" are the customer who has accessed our website or attended one of our stores and intends to place or has placed an order for our Services and/or Products (as defined below). Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into the Contract. Thanks to you Medical Laboratory. If you have ordered a self-testing kit (testing kit) then, after your payment has been processed and you have received an acceptance confirmation, we will send you a testing kit by the method you have selected. Please email your cancellation request toinfo@londonmedicallaboratory.co.uk. In these cases we will provide a free of charge replacement test. Please take this into consideration before using the Services and/or Products. I did the allergy test in Apr 2023 and found it to be a complete waste of time and money. Thank you for taking the time to provide your valuable feedback. We weren't sent the results until the following day, and only because we chased for them.Three days later you sent me texts saying that a driver was on their way to me for another antigen test, even though we hadn't booked one. We are thrilled to hear you had a positive experience using our service. It is your responsibility to ensure that all information you provide is complete, legible and accurate. This charge will be deducted from the total amount refunded to you. No response yet and my flight is due to take off in several hours------------------------------------------------------------It is 7:30am (23/03), finally got an email through, saying that "It seems there was a mistake in your email."?!

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