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Please your palate with 13 international restaurants, 15 themed bars, and 24/7 room service (a $15 USD delivery fee applies). Own or manage this property? If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. If you make a purchase from our site, we may earn a commission. Francia s/n, Playas de Bavaro Higuey, Punta Cana, La Altagracia 7.2 Good 1011 reviews Verified reviews 10 - Excellent 404 8 - Good 212 6 - Okay 143 4 - Poor 115 2 - Terrible 137 8.0/10 Cleanliness 7.7/10 Staff & service 7.6/10 Amenities 7.6/10 Property conditions & facilities 8.0/10 Nos honra saber que su experiencia general fue satisfactoria. Nos da mucho gusto saber que, a pesar de no superar plenamente sus expectativas, la belleza de nuestras instalaciones, nuestra gastronoma y el carisma de nuestro equipo significaron mucho para usted.Lamentamos sinceramente saber que su habitacin no fue la experiencia ideal que esperaba. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Sus comentarios son de vital importancia para nosotros porque nos permiten conocer de la voz del cliente qu cosas estamos haciendo bien y cules debemos mejorar y, en consecuencia, podemos optimizar la experiencia de nuestros visitantes, por favor, acepte nuestras sinceras disculpas por los inconvenientes durante su estancia. As you know, all our guests comments and suggestions are very important to maintain the quality and service in our property and will be effectively used to profit from such. It is an honor to note that your experience was of excellence achieving four stars in satisfaction. To make matters worse, the hotel even condones this harassment to their guests by having the same people set up tables at EVERY POOL to harass you to purchase costume jewelry for 150.00just saying no is not enoughit then becomes a what will you pay? With the person handing you a phone to type a number! Delight in all this island destination has to offer from breathtaking beaches and exciting outdoor adventures to lively casinos and luxury shopping malls. Unique benefits with Palladium Rewards >. If you google grand palladium it says 5 star but it doesnt feel like it. Which popular attractions are close to Grand Palladium Palace Resort Spa & Casino? 16,782 reviews. Thank you for taking part of your valuable time to share your review. When we do, it's so nice to be so wonderfully recognized. Review of Grand Palladium Bavaro Suites, All Inclusive Resort & Spa Reviewed April 5, 2023 I highly recommend vacationing at this resort. (13), Lobby We are pleased to note that the welcoming atmosphere and hospitality created a unique vacation experience to your utmost satisfaction. Maycol and the whole entertainment group were amazing. Comments like yours motivate us to keep doing our best every day to improve in all aspects and deliver an excellent service to our guests. Le garantizamos que procederemos a tratar cada una de sus inquietudes con los departamentos correspondientes, para implementar acciones correctivas donde sea necesario.No podemos esperar para ofrecerle nuestros servicios nuevamente, pero esta vez de una manera excepcional, superando cada una de las sugerencias que nos ha hecho.Un cordial saludo, Y. JimnezHospitality Sr. Advisor, Dear Lisa, We greatly appreciate your rating; thank you for choosing us. There are lots of things to do, lots of restaurant choices and friendly service. Yeisi was the best! Best regards!Y. If you have more than two guests staying in your room, additional fees (including, without limitation, resort fees) and associated taxes will apply. The Grand Palladium Bvaro Suites Resort & Spa has created this concept for families traveling to our resort. Does Grand Palladium Palace Resort Spa & Casino have airport transportation? . The property is well kept and surrounded by palms and shaded areas which makes it easy to walk, Liked: Staff & service, property conditions & facilities. In the evenings, dance the night away at the Sunset Boulevard Disco or for those looking to spoil themselves, the Zentropia Spa & Wellness center provides rejuvenating beauty treatments. The staff is extremely friendly. Your home in paradise is waiting for you.Best regards!Y. See more questions & answers about this hotel from the Tripadvisor community. Quick service cafe/coffee shop/marketplace. Grand Palladium Palace Resort Spa & Casino - Oyster.com On site-facilities for elegant weddings and one-of-a-kind conferences. Y. Jimnez Hospitality Sr. Advisor, We stayed at Bavaro resort which was nice but the real game changer was an option to use facilities of other two hotels- Punta Cana and Palladiim. local guests) in certain countries, if Estimated Taxes and Fees show zero, then any taxes and fees are already included in the Price Per Night, and Total Before Taxes and Fees will be the same as Total. The beaches were well taken care of. We will return! We recommend calling ahead to confirm details. They have a huge variety of delicious food and you can choose between 15 different restaurants to eat. Do not hesitate to contact us in advance in case you need assistance on your next visit. Yes, dry cleaning and laundry service are offered to guests. Does Grand Palladium Palace Resort Spa & Casino have an airport shuttle? This family-friendly, all-inclusive resort features a spa and is only 12 miles from the Punta Cana Airport. Room AC ran loudly all night. The resort, located on a sprawling estate of lush tropical vegetation and a coconut plantation, is next to the Grand Palladium Bavaro Resort & Spa and the Grand Palladium Punta Cana Resort & Spa. I had experienced better beds from 3 and 4 star hotels. Alot of amenities variety of food restaurants, staff was wonderful and very friendly. JimnezHospitality Sr. Advisor, Dear Linana,Thank you for choosing Grand Palladium Bavaro Suites for your vacation in the wonderful Punta Cana and for sharing your impressions with the users of the Expedia community.We are sad to hear that your stay with us was not what you expected, as our daily efforts are aimed at providing our guests with a memorable experience, pampering them through impeccable service and offering efficient facilities. We hope to have the opportunity to welcome you again to our hotel, assuring you will receive even superior services and facilities on your next visit. As a service-oriented company, it is always a pleasure to know that we have achieved our goal of creating an exceptional vacation experience.Your home away from home awaits you next time you are in our Punta Cana. All reviews shown are from real guest experiences. Follow the paths towards the coast, and you'll wander onto a . The staff speaks multiple languages, including English and Spanish. Kind regards, Y. Jimnez Hospitality Sr. Advisor. Your second home in Punta Cana awaits your next visit. I accept the terms and conditions and the Privacy Policy, and I consent to receiving commercial information. Also, the trolleys were suppose to come every 10 mins and they did not. We look forward to the opportunity to change your impression of our resort. Nearby attractions include Bavaro Beach (0.4 miles), La Perla Dominicana (0.5 miles), and Drink Point (0.4 miles). I made reservations with guest services got to the restaurant and was told I have no reservation I should have bought the paper image having to make a reservation for free food I had the call guest services they said it was booked but at 630 I was 2 hours late because of transportation and the food is on the other side of the resort. Show me results in Wyndham Rewards points instead. Please if you give us another try, do not hesitate to contact us again, we will be delighted to assist you prior to your arrival. We have decided to share your review with the rest of our Management team so that together we can look for immediate solutions to each of the aforementioned improvable aspects, please accept our apologies, we greatly appreciate that you have helped us identify those areas of opportunities so valuable to us.Honestly, it is our desire to be the vacation option of your choice on your next trip to Punta Cana to show you that we are a team capable of learning from our mistakes and misfortunes, let us regain your trust, your presence always counts.Kindest regards!Y. (5), Guest Rooms Yasindi Jimnez Hospitality Sr. Advisor, First time in DR and in an all inclusive 5 star hotel. JimnezHospitality Sr. Advisor, Response from Hospitality Sr. Advisor on May 12, 2023, Dear Jazmine Bianca,Firstly, we appreciate your preference in selecting our property for your days of enjoyment.Receive our genuine apologies for the possible events experienced in-house that may have affected your satisfaction.The hotel management has been closely following up on your case, rest assured that we will thoroughly investigate every nuance to clarify any misunderstanding or eventuality occurred, as we are the first ones interested in resolving once and for all situations of this nature, which clearly disagree with our corporate policy. Kind regards, Y. 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We will work with you to ensure that you have full access to the information available to the public on our site. Pick your perfect poolfrom a family-friendly retreat with a swim-up bar to an adults-only oasis shrouded in secrecyor stay active with a state-of-the-art fitness center, soccer field, and tennis, basketball, volleyball, and shuffleboard courts. We continually strive to exceed your needs and expectations; therefore, your feedback is very important to us.Please allow me to express my sincerest apologies. It makes us truly happy to learn that you enjoyed your time with us, and we succeeded in achieving your satisfaction. JimnezHospitality Sr. Advisor, Dear Arisleyda, Thank you for rating your recent stay at our Grand Palladium Bavaro Suites.We are pleased to have been chosen as your vacation home, however, we regret not having achieved the highest rating in our services, as it confirms that your experience was not optimal. During the day, take advantage of the sea and sand by snorkeling, diving or relaxing in a hammock on the pristine Bvaro Beach. Previous guests loved the resort's gorgeous grounds, ample kids activities and tasty cuisine but cautioned that the customer service is not up to par at times. All suites come equipped with flat-screen TVs, stocked minibars, Jacuzzi tubs, coffee makers and free Wi-Fi access. more. Super clean, and the sand was so soft. Which popular attractions are close to Grand Palladium Bavaro Suites, All Inclusive Resort & Spa? We enjoyed the different restaurants every night. Grand Palladium Bavaro is just as welcoming for families with youngsters, offering a whole host of unique facilities and activities. The modern, airy rooms, complete with high-quality amenities, offer a peaceful nights rest with beautiful views of the surrounding landscape. Lounge by the freshwater pools or head to one of the many cocktail bars to enjoy a fresh cocktail. Grand Palladium Bvaro Suites Resort & Spa - All Inclusive - Punta Cana. Go Free and Go Fast award nights at this resort are valid for meals, beverages, and other resort amenities for up to two guests. This property is unavailable for the dates selected. We also would like to thank you for taking the time to share your review with the rest of the travellers.By the same, we can assure you that we take each of your comments very seriously, and we are grateful for the constructive feedback, as it really helps us in improving on the service that we provide to our guests on a daily basis. Navigate forward to interact with the calendar and select a date. They have a very committed staff to have a good experience in bars, restaurant Las Torres, La Paisana, transportation, excellent show, varied meals. Yes, Grand Palladium Bavaro Suites, All Inclusive Resort & Spa offers an airport shuttle for guests. Francia s/n, Playas de Bavaro Higuey, Punta Cana, La Altagracia, 23000 View in a map Explore the area And I want to send a special shout out to my favorite person Yafreisi for making feel like I was home. The Grand Palladium Bavaro is one of four resorts on a single complex that consists of nearly 2,000 rooms. It is 198 kilometres from the capital, Santo Domingo. I wished to be left alone to enjoy my stay. We had a real blast on our 2 weeks there, it was our second visit and we'll definitely be back again. Nuestro personal se esfuerza cada da por convertir a los clientes en fans a travs de la entrega de valor y la especial atencin a los detalles, por ello, detectar que su impresin actual difiere de la esperada nos ha entristecido profundamente. The only issue was that by mistake we add an extra night for one of the group and they refused to refund the USD$160 - I think they need to get better in their costumer service, they could have give them an upgrade or any other benefit to be fair with the USD$160 that were paid and not returned by the hotel. To do this it has a series of health recommendations for you to enjoy your holidays. Left with no choice, i settled. Dear C523SKpauls, We are grateful for choosing us as your holiday destination. Yes, guests have access to a pool, a fitness center, and a sauna during their stay. What food & drink options are available at Grand Palladium Bavaro Suites, All Inclusive Resort & Spa? Best regards!Y. All hotels are either franchised by the company, or managed by Wyndham Hotel Management, Inc. or one of its affiliates. We go for more and that is why we will make our topmost effort in order to get the entire satisfaction of you our guest.We hope to have the opportunity to offer you our services again in the future.Receive warm greetings from Paradise!Y. Liked: Cleanliness, staff & service, amenities, property conditions & facilities. Bavaro Beach - resorts, best spots, activities and public Grand Palladium Palace Resort Spa & Casino - Tripadvisor Food quality felt reused food. Escape to the powdery white-sand shores of renowned Bavaro Beach for a fabulous Caribbean vacation with family, friends, or your significant other at Grand Palladium Bavaro Suites, All-Inclusive Resort & Spa, a Registry Collection Hotel.

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