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The designs are intended to elicit emotions and inspiration. Thanks for taking the time to bring this to our attention. We will email you to let you know if any of your item(s) are out of stock. But for now, Im going to focus on a hot category: Mary Janes for women. Were the trendmakers in fashion footwear bringing you styles fresh off the catwalk and fast. Does anyone know how long it typically takes to restock? sent a Christmas present back to them for an exchange as I had bought the wrong size. Submit a request; Sign in Sign in Submit a request If you live outside of the UK I hope the shoes you order for you because you will be stuck with them!!! I bought a pair of Mary Janes from Koi, as I had heard good things about them and the supposed great quality of their buckles. Hey there, nostalgia! they are a perfect height (its usually a little bit confusing to get used to walk in platforms but these made it so easy). The money was transferred and I received an email congratulating me on the purchase and confirming money transfer. Cant fault the service from the support side, they are efficient and helpful. Won't be buying from them again. Some stores and online marketplaces that carry the brand include: Uzair A is the companys CEO. My first order with the company! #KOIGANG bit.ly/3D5FdlR Grab the Tira Mary Janes White Jawbreaker Patent Edition while they are on sale for only $24 (down from $51!). I returned my order in full and will never order again based on this experience, I will make sure to share my experience with all my friends as well. I just got the Cake shoes ! For people who want them, Koi said there We will use the feedback to make us better and to ensure this doesnt happen again.Let us know if theres anything we can do for you.Thank you.Sincerely,KOI, Overall I'm happy with this company. Within a week I was stomping around town. Hi Laura,Thank you for bringing this to our attention. Each pair is designed with comfort and style in mind, so you can rock your look all day long. Shop now and elevate your shoe game with our Melanie Martinez collection. Kind regards,KOI. I followed all the instructions listed on the website and did everything they said to do - had to go out of my way quite a bit. Thanks so much, Hello Alli,Thank you for taking the time to leave a review, we do appreciate them!It's great to hear that Camille was able to assist you with the issue. Thanks for taking the time to bring this to our attention. It goes against our guidelines to offer incentives for reviews. I haven't worn them for extended periods yet. While he loves reading and writing, Justin is also passionate about sports, music, and fitness. Utterly fuming. We'll be sure to pass along your feedback.We always aim to deliver a great experience and are gutted when we dont meet expectations. Great shoes so unique and sssooo comfy, like walking on clouds I love them! My first order with the company! I haven't even finished paying off the boots before the back of the left boot tore from just walking around. It wasnt until i checked the bottom i realised that despite the box saying size 7, the shoes are a size 4. koifootwear.com The Restock You've Been Waiting For. No exchange possible as a replacement pair were out of stock but promptly given a full refund. No worries, we will let our IT team know about this to get the website reported.For inquiries, you can always reach us at help@koifootwear.comLet us know if theres anything we can do for you in the future. So I contacted the seller (and believe me, it's not that easy, there is no email address, you've got to use a contact page) and got a response that the shoes have been sent and even a tracking number BUT it was followed by the information that the number will most probably not work so there is no point checking it. They would go great with a monochrome pink outfit and a matching purse. There is currently a 15% off Koi Footwear discount code floating around the website. Complete with a double strap, silver accents, and a chunky 2.6 black platform, these white Mary Janes are as comfortable as they are eye-catching. The back of the sole is coming away from the heel, meaning I cannot wear them now as they are unsafe. Worst shopping experience ever!!!!!! Black Koi Footwear x Grace Lace Up Boots $20 $54 Size: 5 Koi Footwear vivianacorro. One friend and two strangers complimented me on them on their first outing too, which isnt bad either!, Another buyer paid forward the compliments to customer service: I am so so happy with my purchase and the shipping! After confirming my order and giving me a tracking number, the day I was supposed to have it delivered they cancelled my order because the shoe was not in stock. In the following segment of my Koi Footwear review, Ill go through four of the brands bestsellers. Good customer service but quality on these particular shoes wasnt as good as it should have been. Hello Simone,Thank you for taking the time to leave a review, we do appreciate them!It's great to hear that you're happy with your purchase! I also went over to Reddit, where there was a buzz around the brand. Hello.Thank you for taking the time to review, we appreciate it.We're sorry to know that the shoes didn't work well for you. This email was sent January 11, 2022 12:07am Anyone can write a Trustpilot review. 5. HELLO RESTOCK We can't get over how good @ems.v.b looks in the Damar Over The Knee Faux Leather Boots #KOIGANG Want an extra 5% off boots? Leaving me to pay expensive shipping for a 10Dollar chocked and the item I really needed the heels arent in stock even after getting a shipping number and confirming my order. They apologized and sent me a replacement pair that was shipped the next day. Bring out a pair of Koi Footwears amazing Helios Hologram Flame Bootsfor your next rave and stand out in the crowd! Ask A Question. Feb 2. Incredibly disappointed, they said my order was dispatched, kept me waiting for 13 days. ago is there a link to the shop or are they on melanie's merch page? If youre reading this from across the pond, visit the Royal Mail website to start a return. Features: - Animal friendly, patent upper. I paid 6-7 for 24 hrs delivery as I needed this urgently, and it arrived 5 days later. I then had to chase the refund after the shoes were returned 2 weeks prior, upon which I received my refund. Date of experience: January 23, 2023. We are willing to go for a 5-star rating, even though they are not super-quick with delivery, as we (myself, my wife and my daughter) are all delighted with your shoes and boots! Koi x Melanie Martinezs Teddy Bear Pastel boots.Courtesy of Koi. You are our inspiration and we aim to create the footwear you want and love. For more information, please see our We always aim to deliver a great experience and are gutted when we dont meet expectations. You may reach us at help@koifootwear.comWe'll be sure to pass along your feedback.Thank you for your feedback and again, we apologize for the inconvenience caused.Koi. Their packaging is 100% recyclable, and the materials are 100% vegan. Rounding out the collection is a set of thick platform sneakers, given a Martinez twist from cake and ballet inspirations. We always aim to deliver a great experience and are gutted when we dont meet expectations. Koi Footwear has earned 316k Instagram followers and 718k+ likes on Facebook. When emailing and asking about my order, they said it was out of stock and immediately refunded.Upset as they misled me. Would not recommend and would never buy from them again. The soles are made from a sort of foam plastic with lots of air bubbles which, although light, aren't especially durable. Suggested companies are based on peoples browsing tendencies. Students, Ive got good news for you. If something in this Koi Footwear review piqued your interest, stroll on over to their website at koifootwear.com or use their Stockists map to find a retailer close to you. Yet the buckle started pulling and breaking apart around January, I tried to fix it on multiple occasions, knowing that it was out of guarantee by that point. It was an uncommon instance and well do better in the future. Sadly don't think I'll be buying from them again unless they up their quality and use better materials and stitching on their shoes, Hi Bannie,Thank you for bringing this to our attention. Im not even going to try to return these either. :/, Hello Ammaarah,Thank you for taking the time to review, we appreciate them!Were sorry your experience didnt match your expectations. These Koi products were so popular we had to get them back in stock - so grab your favourite vegan shoes or boots before they're gone again! I took a dip into the Koi pond for you to find out. The toes of these Mary Janes are adorned with smiling pig faces and flowers. Here are 8 tips for writing great reviews. Koi Footwear is for men and women who want to explore affordable vegan footwear options and interesting accessories. Companies can ask for reviews via automatic invitations. Thanks for taking the time to bring this to our attention. Hi Rach,Thank you for taking the time to review, we appreciate them!Were sorry your experience didnt match your expectations. These are definitely a new favorite. I am so pleased with the product and the customer service, just a bummer that there was a quality issue in the first place. Were Koi, here to keep your shoe game strong and the price tag low. https://www.koifootwear.com/pages/contact-us. After one year of use there are over 5 holes or tears in each boot and I had to add memory foam soles to them as the soles wore really bad over the year. Would not recommend and would never buy from them again. Less than a month, and I'm still paying for boots that are already broken. The support staff 5 stars, the product 0. So, Ive just shared heaps of information on the brand and some of its best-selling footwear options. Very disappointing, as you would expect shoes to last longer than 6 months, especially when you are not wearing them all the time. I bought a pair of Mary Janes from Koi, as I had heard good things about them and the supposed great quality of their buckles. I ordered these during a really difficult time and with my birthday coming up I thought they'd give me a purpose to smile after everything I've just endured only to be emailed this morning to have my shoes cancelled and issued a refund!I'm actually devastated to be honest.Those piggies were going to have a sentimental meaning and after reading the reviews I'll never be ordering from KOI footwear again. Was sent a replacement pair of boots as the previous ones lasted all of a week and 2 months later the boots are in half. I do not recommend! I'll certainly not be buying this brand again. I sent a picture of the fault and though the team acknowledged it was in fact faulty. Tira Mary Janes 'Melanie Sweetheart Edition'. The advisor ( Lovely Anne or something like that - not that lovely at all!!) This site is protected by reCAPTCHA Enterprise and the Google Privacy Policy and Terms of Service apply. Rest assured, we will thoroughly discuss your feedback to avoid such inconvenience in the future. Were Koi, here to keep your shoe game strong and the price tag low. 1. Were the trendmakers in fashion footwear bringing you styles fresh off the catwalk and fast. Hello.Thank you for taking the time to review, we appreciate it.We're sorry to know that the shoes didn't work well for you. I am much happier now with the customer service and would order again!I bought two pairs of shoes, size 7, one pair was great however the second pair doesnt fit. Koi x Melanie Martinezs Melanie Sweetheart Edition Mary Janes.Courtesy of Koi. Hello Jo,Thank you for taking the time to review, we appreciate them!Were sorry your experience didnt match your expectations and we're happy to hear that the team was able to assist you efficiently!We always aim to deliver a great experience and are gutted when we dont meet expectations. will not be ordering again. Not very confident to buy from here again. I purchased the Faux Leather Mary Janes. Thanks for taking the time to bring this to our attention. They cant even send a non-refundable e-voucher? After reading several articles and Koi Footwear reviews across the web, I can conclude that this UK-based brand is legitimate. We will use the feedback to make us better and to ensure this doesnt happen again.Let us know if theres anything we can do for you.Thank you.Sincerely,KOI, I love the style of the Mary Janes I purchased but they started to squeak a lot and the buckle broke sometimes, I bought a second pair and same squeaky problem :( the trainers I bought are also peeling already after a few months, wish this brand was better quality :( cause I love the designs. :/, Hello Ammaarah,Thank you for taking the time to review, we appreciate them!Were sorry your experience didnt match your expectations. I ordered 2 pairs of shoes. People were recommending various styles to each other. It was an uncommon instance and well do better in the future. Her $142 Teddy Bear Pastel style includes color-blocked pink and cream uppers with thick 2.7-inch blue platform soles, given a whimsical spin from a detachable strap accented by a plush teddy bear charm. xx. We are committed to providing the highest quality services to all our valued customers, including you. This is my second pair of shoes I have purchased from koi. But oh well. Mary Janes are in, and we have the most classic of classic, Casual or Lolita look, we've got you covered, available here in a shiny black patent and on a chunky platform!Features:- Animal friendly, patent upper- Heel height: 3inch - Adjustable buckle. Melanie Martinez Shoes With Koi Footwear Sells Out Fast: Get Details My shoes were so comfortable, they were so easy to walk round in for long periods of time and the packaging was so cute and arrive quite fast! Its nice to know that the production is ethical and that no animals were harmed for the sake of fashion. Honestly, we have delays processing returns on our warehouse's end so we're sorry for the delay in receiving your refund.We always aim to deliver a great experience and are gutted when we dont meet expectations. Unfortunately I received a pair with a defect (the embroidery detail on one shoe was coming off from the moment I took it out of the box), but I emailed the same day and customer service jumped in quickly and efficiently. Here are some more specifications for US deliveries: For more information, I recommend going through the charts on the brands website. Here are 8 tips for writing great reviews. Is just a shame they broke , I ordered Koi boots about a year ago now for college and while they seemed nice and comfortable and look amazing, the material used cracks and flakes away leaving gaping holes in the shoes that I've tried to sew up but keep ripping, I got the correct size and everything. With some gothic styles and some cowboy vibin' heels, you have plenty of options to choose from! We also ensure all reviews are published without moderation. If you have any questions, contact the brand through their online contact form. I tried repairing them but they just fall to bits once more. It got me even more suspicious. My package arrived on Monday and by Friday, my replacement pair of shoes already arrived! Date of experience: 30 October 2022. How long does it take Adidas to restock shoes? And so comfortable.. Learn more, Thanks for signing up!

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