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For the best experience on our site, be sure to turn on Javascript in your browser. Receive 30% off your entire cart when you purchase two (2) or more products. Deterioration of the product arising under inappropriate exposure to extreme conditions such as outside weather, heat, or cold. I would give it a zero if I could. Now they'll get it back as an unusable return. Because of this, orders already in process cannot be modified. This warranty expressly excludes any defects or damages caused by accessories, replacement parts, and repair services other than those authorized by simplehuman. | /products/cleanstation, odorsorb pod | odour-free rubbish for 45 days | /products/odorsorb-pod-starter-pack?variant=39968642596969, custom fit liners | Extra-thick plastic and double-seam construction. There was plenty of time to alter the shipping location so that I could have had the item delivered to the house that needed it. Protect your product and activate your warranty with simplehuman product registration. If you have a comment or concern about ZAGG's products or customer service please let us know. When they did appear, I ordered one. This warranty expressly excludes any defects or damages caused by accessories, replacement parts and repair services other than those authorized by simplehuman. Start With an Email. This warranty excludes damage to the product from misuse or abuse, such as improper cleaning, neglect, accident, alteration, fire, theft, or acts of God. and batteries in use with the product. become a member. If not, keep scrolling down for our contact options. That was it. However, the holder will only accommodate the Simplehuman brand of paper towelswhich have to be ordered and shipped by the company. SIMPLEHUMAN DISCLAIMS ALL LIABILITY FOR SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES. This company lacks professionalism. When you become a member and sign up for email and sms. Incorrect voltage or non-standard battery. We warrant that these simplehuman products will be free of defects in material or workmanship under normal use and cared for according to the product instructions during simplehuman product's warranty period. How to Contact SimpleHuman. Simplehuman's contact information availability. message frequency varies. Updated 1 day ago All simplehuman products are backed by the added security of our 2, 5 or 10 year warranty, where indicated. simplehuman products are backed by the added security of our warranty, where indicated. reply help for help. You may find additional ways to contact Simplehuman on their website. Do not cover defect with note. Please note that the warranty period begins from the date of retail purchase by the original end-user purchaser. I have used their compact soap dispenser which works until it doesn't. Specially discounted merchandise may not be covered by our warranty. Lost or stolen product. Simplehuman Review | Simplehuman.com Ratings & Customer Can I contact Simplehuman through Facebook, Twitter or Instagram? They redid "Unfortunately the package has been returned, would I like it to be resent or a refund' the story of all my email dealings with them. Asked for some shipping paper work weeks ago and since then nobody never get back to me. become a member. For some reason I went ahead and ordered the parts, and now I keep getting emails saying the package has arrived, but no package. This warranty is valid only in the country where the simplehuman product was purchased. terms, privacy & Accessibility Minor imperfections and slight color variations may be considered normal. Extremely poor customer service. Upon completion of the order there was no way for me to verify the order before finalizing it.. So much for a product expected to last 20 years. registering your product allows us to help you quicker. Misuse, abusive use, or intentional damage to the product. Customer service contacts: Call 877-988-7770, Monday-Friday 8 a.m. - 5 p.m. PST Email us anytime, 24/7 at customer.support@simplehuman.com. My wall mount sensor mirror isnt a year old and stopped charging. We warrant that these simplehuman products will be free from defects in material or Good luck getting a representative and then getting one thats helpful. Utterly useless!So refund it is, and I will buy another bin from another company. please fill out the warranty claim form below. The company uses false advertising to lure customers for membership and add.insult to injury by offering poor customer service. No matter what you're looking for, we're here to help. Told them not to bother to answer anymore as I will return the caddy to the local reseller for credit. Some jurisdictions do not allow limitations of how long an implied warranty lasts or the exclusion or limitation of such damages, so these limitations and exclusions may not apply to you. contact customer service. All Rights Reserved. If you have a comment or concern about ZAGG's products or customer service please let us know. You also have to purchase very specific types of garbage bags for this trashcan, which is an added annoyance. Costs associated with the maintenance, adjustment and installation of the product. For items whose warranty period has expired, replacement parts may be available for purchase. Offer is valid only for online purchases and at participating ZAGG retail locations. I suggest you do the same if you experience awful service. Guess humans don't work there only computers. Anyone can write a Trustpilot review. capacity. This warranty is applicable to private residential customers only, and it does not apply to retailers and commercial establishments. Contents (soap, lotion, shampoo, conditioner, gel, etc.) The store will not work correctly in the case when cookies are disabled. All rights reserved. Failure to register your product does not diminish your warranty rights. You can also reach Simplehuman via their contact phone number: 310-436-2250. Additionally, additional information can be found on Simplehuman's customer service page. purchase. What is Simplehuman's phone number? I asked for a refund for the useless part they sold me (ticket #332577), and went into a never ending loop with customer support asking me to send 'a video of the bin'. Please note that the warranty period begins on the date of retail purchase by the original end-user purchaser. paper towel pump | the all-in-one cleanup kit | /products/paper-towel-pump, odorsorb liners | naturally neutralize odor molecules| /pages/odorsorb, sensor pump 414 with caddy | designed for dishwashing | /products/rechargeable-liquid-sensor-pump-14-fl-oz-with-caddy, cleanstation | sanitize your phone in just 30 seconds | /pages/cleanstation, sensor mirror trio | three magnifications in one mirror that flips between views | /products/sensor-mirror-trio, steel frame dishrack | match your kitchen decor with all-new colors | /products/steel-frame-dishrack-standard?variant=40202114433123, x-frame hamper | sturdy steel bars with easy-to-lift-and-carry laundry bags | /products/double-x-frame-hamper, the ultimate bathroom can | small in size, big on details | /products/small-slim-step-can-5l. Addresses in Isle of Man, Isles of Scilly, Channel Islands, Scottish Highlands and Islands please allow up to 5 working days for delivery. during the warranty period, at simplehuman's discretion, we will provide replacement parts for your product, or provide PDF simplehuman warranty terms - QVC Your simplehuman product has been manufactured to strict specifications and has been designed for use with simplehuman authorized accessories and replacement parts. All Rights Reserved. view, paper towel pump | the all-in-one cleanup kit | /products/paper-towel-pump, odorsorb liners | naturally neutralize odor molecules| /pages/odorsorb, sensor pump 14 with caddy | designed for dishwashing | /products/rechargeable-liquid-sensor-pump-14-fl-oz-with-caddy, cleanstation | sanitize your phone in just 30 seconds | /pages/cleanstation, sensor mirror round | suit your style with sleek matte black | /products/sensor-mirror-round-touch-control-brightness-dual-light?variant=43234824355971, sensor mirror trio | three magnifications in one mirror that flips between views | /products/sensor-mirror-trio, steel frame dishrack | match your kitchen decor with all-new colors | /products/steel-frame-dishrack-standard?variant=42985754820739, x-frame hamper | sturdy steel bars with easy-to-lift-and-carry laundry bags | /products/double-x-frame-hamper, the ultimate bathroom can | small in size, big on details | /products/small-slim-step-can-5l. limitations and exclusions may not apply to you. Since they changed the model, constantly clogging, battery running out all the time. We tried new batteries, we tried everything on SimpleHuman website. After owning our sensor mirror for 4 years we had a problem with a component. If something goes wrong, we do our best to help solve the problem. Finally, today (Monday Apr 24), which makes it 2 business day from my inquiry about the discount, a representative reached out by email and informed me, as he put it a "10% discount towards a new product from our website" can be applied. hmmm.Will need to come back to customer service again!! Please provide a description of your product's defect below; upload a photo(s) of the defect and attach a note to the product with your email and the current date (see photo sample). Do Not Sell My Personal Information, three magnifications in one mirror that flips between views, match your kitchen decor with all-new colors, sturdy steel bars with easy-to-lift-and-carry laundry bags. We stand by our products. simplehuman: 19850 Magellan Dr. Torrance, CA 90502. sign up to receive exclusive promotions, discounts, new product releases and more. Contact us if you have a question, you need some help, or you just want to say hello. Optimum consistency for our sensor pumps. Parts or products that have been disposed. Receive 20% off up to three (3) products on ZAGG.com. 03/29/2023 Complaint Type: Guarantee/Warranty Issues Status: Answered I purchased a simple human mirror and registered it immediately with them on January 15, 2023. chat with us start chat (8am - 5pm PST) text us 424-360-2828 (8am - 5pm PST) tell us more send us a message other inquiries business sales This warranty is applicable to private You may also have other rights that vary from jurisdiction to jurisdiction. Find out how we combat fake reviews. Contact us if you have a question, you need some help, or you just want to say hello. Moreover, I also sent an email to the company inquiring that I have not received the product in 3 days as advertised. You can't even get a representative on the line. Contents (soap, lotion, shampoo, conditioner, gel, etc) and batteries in use with the product. For commercial use, the warranty period is one (1) year for all products. Contact us if you have a question, you need some help, or you just want to say hello. By taking just a few quick minutes to register your simplehuman product, you can enjoy quicker service and more efficient support. Note that Simplehuman supports live chat. If something goes wrong, we do our best to help solve the problem. Just purchased a simplehuman soap dispenser from QVC.Tried to register online but to no avail.Rang simplehuman a person called Chloe answered the phone and cut me off before my explanation was given.I rang back and the same person answered.I asked if I could register my product but wasn't interested and told me to go back online to register,I said I was struggling but was not interested.This is probably the worst customer service I have dealt with.Some training on manners would help. I have contacted them many tones snd each they keep telling me it will arrive in 2-3 weeks. If your product during the warranty period is not able to be repaired or replaced with an equivalent product, simplehuman may issue merchandise credit equal to the original amount paid with proof of purchase. This makes it 3 days not counting the weekend. msg & data rates may apply. Parts made with natural Please choose your product by clicking on the text box above or search by typing the name of your product, SKU or UPC barcode. sign up for texts to get order status updates, early access to new products and exclusive offers. simplehuman products are backed by the added security of our warranty, where indicated. I never received notice that they got the return nor have I gotten a refund. copy of your dated proof of purchasewillbe required prior to any claims under our warranty. I ordered replacement odor pods for my trashcan. Contents (soap, lotion, shampoo, conditioner, gel, etc.) Second one worked for three months and then would not hold a charge. The person responsible for new business is always traveling and takes WEEKS to get back to you. Tried to call them, not in the slightest sorry for wasting my time. This user rated Simplehuman's contact information availability: Is this post inaccurate? get access to member exclusives and more. product has been manufactured to strict specifications and has been designed for use with simplehuman authorised Each product has a unique warranty period, which can vary per model and/or the retailer it is purchased from. This warranty is replacement parts, and repair or refurbishment services other than those authorised by simplehuman. Liabilities arising out of, or relating to the use, or inability to use the product or This was after someone finally responded to the text message I sent. A quality issue product over $200 suppose have 5 years warranty covers, but there no way get in touch with them! You may also have other rights that vary from jurisdiction to jurisdiction. All incidental or consequential damages that result from user mishandling or use of the product other than in its intended capacity. If there is no part, and the product is under warranty, we may provide a prepaid return label and arrange a repair, then return the product back to you. All Rights Reserved. If you are unsure whether your retailer is Anyone can write a Trustpilot review. Start a new return for each additional shipping label necessary to ship your item (s) back to us. Find out how we combat fake reviews. incidental or consequential damages that result from user mishandling or use of the product other than in its intended This allows you to view your order history where there will be a tracking link. | /products/cleanstation, odorsorb pod | odour-free rubbish for 45 days | /products/odorsorb-pod-starter-pack?variant=39968642596969, custom fit liners | Extra-thick plastic and double-seam construction. Promotional offer is valid from 8 JUN 2023 12AM MT through 11 JUN 2023 11:59PM MT. Does Simplehuman support live chat? Tried to use the chat and just went in circles with it. They say they will get back to you in 24 hours but what they actually do is send you links to things on their website and ask if that answered your question.uh no, not even close. Unfortunately, due to their poor customer service and lack of proper methods for customers to reach them (no telephone contact available), I have to wait 1 business day. Just buy another one". Contents (soap, lotion, shampoo, conditioner, gel, etc.) I used to like thier products and didn't have this hassle in the past. Additionally, additional information can be found on Simplehuman's customer service page. accessories and replacement parts. simplehuman products are backed by the added security of Are you trying to find a retail store or mall kiosk? either the same model, or, if unavailable, a similar model of comparable value. The following are not covered by our warranty, but not limited to: simplehuman is providing this warranty in lieu of all other warranties, expressed or implied. Sad to see a company decline so rapidly. A Very poor customer service! These conditions do not affect your statutory rights. Please check your search term or use our product finder. Midvale, UT 84047, Zagg International and batteries in use with the product. and batteries in the product. if something goes wrong, we do our best to help solve the problem. by continuing you agree to our terms and conditions and privacy policy. The representative told me to return the items then repurchase. This warranty gives the consumer specific legal rights. reply stop to unsubscribe. Clearly ran by detailed focused intellects or just money hungry persons who dont value the customer. we stand by our products. The worst customer service ever!!!! Following conditions apply to our warranty terms, but not limited to: to claim a warranty, get started by simply registering your product. 2023, simplehuman AU. FAQs see below our most frequently asked questions I want to return my order At simplehuman we offer free 45-day risk-free returns. and batteries in the product. They honor their 5-year warranty and believe in repairing their products rather than simply disposing of them and sending a new replacement. This company is IMPOSSIBLE to do business with! Williams Sonoma does Restoration Hardware does Pottery Barn does Crate and Barrel does West Elm does. Find the correct liner for you bin here. You can also reach Simplehuman via their contact phone number: 310-436-2250. The following conditions apply to our warranty terms, but not limited to: The following If your product during the warranty period is not able to be repaired or replaced with an equivalent product, simplehuman may issue merchandise credit equal to the original amount paid with proof of purchase. 2023, simplehuman. You'll need your warranty registration number and a photo of the defect. Do not expect quick shipping or any kind of response if you order from them. message frequency varies. SIMPLEHUMAN, TERRIBLE CUSTOMER SERVICE - Trying to purchase a 45L trash can since 11/28/22 today is 12/9/22 and finally got a hold of them today at 12:15 pm. If simplehuman repairs or replaces your product, the repaired or replaced product will continue to be warranted for the remaining time of the original warranty period. Simplehuman is a very popular smart trash can brand which competes against other connected trash can brands like Nine Stars, ITouchless and I-OpenR. Offer is valid only for online purchases and at participating ZAGG locations. be the first to hear about new products, exclusive offers and 10% off your first purchase! This warranty expressly excludes any defects or damages caused by accessories, website during the warranty period. By taking just a few quick I was informed they were out of stock but would be back in in 3 months. I will never buy from this company again , although I already have many products of theirs . Simplehuman has 74 reviews with an overall consumer score of 4.2 out of 5.0. We use dedicated people and clever technology to safeguard our platform. This warranty is valid only in the country where the simplehuman product was purchased. Products purchased As-Is, refurbished by third party, garage sales, Craig's List, and thrift stores. Modifications or alterations to the product. Their customer service has gone down tremendously. Contents(soap, lotion, shampoo, conditioner, gel, etc.) We loved it! Simplehuman's Customer Service Is Simply Wonderful Parts made with natural wood and/or bamboo material. Once you place an order, our efficient team packs and dispatches your item(s) as quickly as possible. Some jurisdictions do not allow limitations of how long an implied warranty lasts or the exclusion or limitation of such damages, so these limitations and exclusions may not apply to you. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. They didn't even suggest how they'd work to better inform the public of this shortcoming or take remedial design steps. Claim your profile to access Trustpilots free business tools and connect with customers. Most serial numbers are located on the bottom or the back of the product and start with a letter followed by a series of numbers. Your simplehuman product has been manufactured to strict specifications and has been designed for use with simplehuman authorized accessories and replacement parts. Date of experience: 18 May 2023 CC C C 4 reviews GB 15 May 2023 I contacted the 'live chat' regarding I contacted the 'live chat' regarding my bin. Maybe order and cross your fingers might be a more suitable name for their organization. Contact us if you have a question, you need some help, or you just want to say hello. This warranty is valid I want to make a warranty claim/my product has a fault. Repairs are generally processed within 10 to 15 business days from the date of receipt. Product purchased is pre-owned, refurbished, As-Is or new and/or purchased from unauthorised retailers, such as, but not limited to, third party sellers on eBay and Amazon Marketplaces. Contacted SH customer service, promised to hear from them within 8 hours, several days later no reply, no help for these highly overpriced products that quite often are sub quality with defects. Congrats! Awful, awful service. I don't know what I'll do with the broken one.disassemble and see what can be done I guess. Date of experience: December 19, 2022. In the unlikely event that your product becomes defective during the warranty period, at simplehuman's discretion, we will provide replacement parts for your product at no charge. Our old trash can was broken and the . Contact corporate office. All incidental or consequential damages that result from user mishandling or other than its intended use. terms, privacy & Accessibility simplehuman products are backed by the added security of our warranty, where indicated. Bought two mirrors and both not working out of the box. see below our most frequently asked questions. sign up for both email and sms to receive your 10% off offer. This company's servicve is awful. view, paper towel pump | the all-in-one cleanup kit | /products/paper-towel-pump, odorsorb liners | naturally neutralize odor molecules| /pages/odorsorb, sensor pump 14 with caddy | designed for dishwashing | /products/rechargeable-liquid-sensor-pump-14-fl-oz-with-caddy, cleanstation | sanitize your phone in just 30 seconds | /pages/cleanstation, sensor mirror round | suit your style with sleek matte black | /products/sensor-mirror-round-touch-control-brightness-dual-light?variant=43234824355971, sensor mirror trio | three magnifications in one mirror that flips between views | /products/sensor-mirror-trio, steel frame dishrack | match your kitchen decor with all-new colors | /products/steel-frame-dishrack-standard?variant=42985754820739, x-frame hamper | sturdy steel bars with easy-to-lift-and-carry laundry bags | /products/double-x-frame-hamper, the ultimate bathroom can | small in size, big on details | /products/small-slim-step-can-5l. Too bad! For items whose warranty period has simplehuman is not liable for incidental or consequential damages. simplehuman | tools for efficient living SimpleHuman | Complaints | Better Business Bureau Profile No phone number to actually call anyone either. At simplehuman, we love our products. Clean your phone in 30 seconds, about the time it takes to wash your hands. I spent over $80 on a soap dispenser for my shower and it would not stay mounted on the wall using their adhesives. If you do not love the product when it arrives at your door, just use our virtual assistant to organise your return and send the product back to us free of charge. residential customers only, and it does not apply to retailers and commercial establishments. In the unlikely event that your product becomes defective warranty - simplehuman Returns - simplehuman To register, click here. All Liability arising out of, or relating to the use, or inability to use the product or otherwise in connection with the product, is limited to the amount actually paid by the purchaser. Start Your Return. A total nightmare this product so I do not recommend this product. simplehuman products are backed by the added security of our warranty, where indicated. Offer is not transferrable or valid for resale. Several pieces to it broke on the 3rd fall. Look here for specific info on how to claim a warranty. Unfortunately, function is rather inconsistent. 2023 Trustpilot A/S. How can I chat live with a Simplehuman customer support rep? still have questions? by submitting this form, you agree to receive recurring automated promotional and personalized marketing text messages (e.g. Will not purchase their products again. use in a commercial establishment, or acts of God. Long story short we spent several weeks emailing back and forth and eventually the Lid was returned to Simplehuman.I explained what had happened and asked for a refund.

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